Shopping online
The benefits are of course that you can shop around the clock, and immediately see if the item is in stock. You can also easily compare prices between stores and read reviews of what others think about the product. And you can have the item delivered directly to your door, or to your nearest pick-up point
The process is very simple and works basically the same on all websites.
- Browse the website for the store where you want to shop, search for the item you are interested in
- Click on the item’s “buy” button; it will then be placed in a digital basket or cart
- When you’re done, it’s time to “go to checkout” and pay.
- Check that the right items are in the basket
- Enter the delivery information, shipping method, delivery address and notification method.
When everything is correct, it’s time for the actual payment
Most e-retailers offer different types of payment methods. For example, you can enter your card details and pay directly. This method allows the merchant to save your card details so that you don't have to enter all the information again for your next purchase. A so-called “card-on-file solution”.
It is also usually possible to allow payment to be made via a third party such as Klarna or Qliro. This means you have several options for how you want to make your payment. Pay directly, against invoice or by instalments. If you choose to pay by invoice, you can take advantage of an interest-free period, just like when you pay by credit card. This means you can have your product delivered to your home, check that everything is correct and that you are satisfied with the product. If not, you can return the item before the invoice is due to be paid. In addition, returns are usually free of charge.
Shop at Apotek
To show how easy it is, we show a practical example of how to shop online.
We have chosen to buy Alvedon on Apotek Hjärtat's website and explain step by step how it is done.
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Tips!
Always be suspicious of extremely cheap offers and “miracle products”.
Check the company where you’re going to shop. Make sure there are credible contact details for the company and read on the internet about what others think of it.
Always read the terms of purchase or the terms of the contract before you buy anything from the company.
The company’s customer service should be easy to contact and the information about the customer service should be clear.
Check the total price, delivery terms and payment terms. Make sure you look at the total price before accepting a payment.
When you shop online within the EU, you always have a 14-day right of withdrawal. If you shop from a company outside the EU, other rules may apply. Therefore, pay special attention when shopping online outside the EU.
If you choose to pay with a credit card or shop by invoice, you will receive extra protection by the purchase being covered by the Consumer Credit Act. You can then contact the creditor, i.e., the card issuer (bank) or the company from which you have received the invoice, with a claim for a refund if, for example, the goods are not delivered within the agreed time.
The rights you have in a regular store also apply online. You always have three years of right to complain. This means that if there turns out to be something wrong with what you bought, you have three years to get it fixed, get a new one or get a refund.
Several approved Swedish pharmacies allow you to buy medicines on their websites. But there are also many rogue operators, pharmacies that are not approved, where you risk buying drugs that are counterfeit and thus not controlled.
Always look for the national pharmacy symbol, a green cross, when shopping for medicines at Swedish pharmacies.
There is an EU-common symbol for the e-commerce in medicines. Anyone who sells medicines remotely over the internet should display the symbol on their websites. The symbol is available in all EU countries.
8 things to consider when shopping online
For those of you with a smart mobile phone, there are a plethora of apps that can simplify your everyday life.
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